Service booking and quote requests for a car workshop
A workshop where the mechanic cannot pick up the phone with greasy hands. The setup takes bookings and quote requests online and puts them on the owner phone.
This is a concept built on Oficina Ponte Auto, a demo business we created to show the setup. It is not a client project and there are no client results here. The main flow (request, owner notification, answer) can be tried on the live demo; parts marked optional are built per project.
1. The problem
- The owner works on cars all day; calls are missed or answered in a rush, and details get lost.
- Customers want a rough price before they bring the car, so they ask the same questions again and again.
- Bookings are written on paper or remembered, so double bookings and forgotten slots happen.
2. The client journey
- Finds the workshop. The driver searches for a service or a repair nearby and lands on the site.
- Picks a service. Service, brakes, tyres or diagnostics, with the car model and a preferred day.
- Asks about price. The site assistant answers common questions from the workshop facts and passes anything specific to the owner.
- Gets confirmation. The owner confirms or offers another time, and the driver sees it on the page.
3. The automation
- Booking or quote formService, car, preferred time, contact
- Owner notificationConfirm / Other time / Decline from the phone
- Driver updateConfirmed slot or alternative times to pick from
- Questions the assistant cannot answerHanded to the owner instead of guessed
- OptionalEntry in the workshop calendar or CRM
4. What the setup does
- Bookings and quote requests arrive structured: service, car and time, ready to confirm.
- The owner answers between jobs with one tap instead of calling back.
- Repeated price questions are answered on the site, and only real cases reach the owner.
- Every request has a status, so nothing waits forgotten on a piece of paper.
No numbers here on purpose: this is a demo, and results depend on each business. Under your brand, we build the same setup for your client to a written, fixed scope.
Need this for a client?
Send a short brief. We reply in writing with a scope, timeline and price.
Request a written scope